Frequently asked questions

Cloudfloat is a technology company focused on providing innovative and honest finance solutions for small to medium-sized businesses. We’re here to help Australian businesses grow.

We offer all businesses payment terms for their invoices, whether their supplier(s) offer terms or not. You can smooth out your cash flow and get the payment terms your business needs.

Businesses create an account with Cloudfloat at www.cloudfloat.com.au Then you can pay any outstanding invoice by uploading a copy of the invoice. We pay the supplier the whole amount up front and you repay us over the agreed instalment period.

• Your business’s ABN
• Australian government-issued photo ID (e.g., driver’s license or passport)
• Be 18 years of age or older
• A valid email address
• An Australian mobile phone number

The business must be an Australian business, registered on the Australian Business Register with an active ABN. The person applying for an account on behalf of the business needs to have Australian government-issued photo ID (typically a driver’s license), but does not need to be an Australian citizen.

The person applying for an account on behalf of the business needs to have Australian government-issues photo ID (typically a driver’s licence).

Yes, but our online sign-up process currently only handles driver’s licences. But you can contact us at success@cloudfloat.com.au (or call us on 1300 615 718) and we will verify your passport for you.

To create an account, your business must:

• have an active ABN, and
• be currently registered for GST

There are some industries that Cloudfloat does not deal with, and our obligations under Australia’s AML/CTF laws may also result in your account being declined.

Please reach out to our team at success@cloudfloat.com.au or call us on 1300 615 718 if you think you have been incorrectly declined.

Cloudfloat doesn’t charge interest on outstanding amounts, there’s no application fee, or any account keeping fee.

Instead, we have a single, one-time payment processing fee for each invoice payment, which is split among the instalment payments. The fee is itemised before you agree to each transaction.

There are no other ongoing fees, if the instalment payments are made on time every time.
We strive to always be more transparent and fairer than any other form of pay later arrangements that are available.

Cloudfloat charges a late payment fee only if you miss a scheduled payment. Generally speaking, we will attempt to recover payment without charging late payment fees but will do so as a last resort.

The fee is itemised before you agree to each transaction. We encourage you to pay on time, as late payments may mean you will have reduced or no access to our service while you are in arrears.

We typically process requests the same day, and the supplier receives their payment either same day or next day. (Business Days)

This varies from customer to customer and really depends on your normal turnover. Our smaller businesses typically get a limit around $500-$1,000 when they first open their account. If you link your accounting software, it can increase to $1,500+*.

Larger businesses get a higher limit.

Cloudfloat has no minimum or maximum amount for invoices.

You choose which repayment option best suits you for each invoice: 30 days, 60 days, or 90 days. Repayments are scheduled each fortnight from the start date.

Yes. We don’t cover non-business transactions, of course. But there are also some business expenses we don’t cover:

• Foreign exchange bureaus/payment companies.
• Debt collection–includes collection agencies, factoring companies, liquidators, bailiffs, and bankruptcy lawyers.
• Digital File Hosting (Cyber-lockers)–online data hosting that provides remote storage space within a secure storage architecture. They can be referred to as online storage or cloud storage.
• Telecommunications–including wireless, cable, satellite, wireline, and internet service providers.
• Travel–Including air travel, cruise line, car rental, and lodging.
• Leasing merchants. A merchant that conveys land, property, or other real estate to another for a specified time in return for a regular periodic payment.
• Payment Aggregators–except to the extent the entity itself sells goods to which it has title.
• Credit restoration services–a service that promotes to remove negative factors from a consumer’s credit report.
• Fees pertaining to agency outside collection and bail bondsmen; licensed insolvency practitioners.
• Investment on futures maturity of goods/services with an intention of gaining return on investment, e.g., stock market, wine futures, horse breeding, timber investment, precious metals).
• Lottery Sales.
• Mortgage payments–a payment which includes principal and interest paid by the borrower to lender of a home loan.
• Condo (Real estate) down-payments. Down-payment for purchase of a condominium.
• Travel tour operators–travel tour operators without membership to a travel industry bonding agency or who are not an authorised ticket agent.
• Telemarketing–travel related. Includes merchants who tele-market travel related products or services or other travel arrangements.
• Cheque cashing/guarantee.
  Cash at point of sales/cash on card–unauthorised cash disbursement provider or non-financial institution that provides cash advances.
  Pay-day lenders–establishments that lend customers money at high interest rates on agreement that loan will be repaid when the borrower receives their next paycheque.
• Person-to-person wire transfer–establishments that charge a fee to wire transfer money from one individual to another.
• Door-to-door sales–exception for payment on delivery directly to the company or to the franchisee.
• Tobacco and smokeless tobacco suppliers.
• Pharmacies–online pharmacies selling prescription drugs/products.
• Unlawful Sale of prescription drugs.
• Marijuana dispensaries–sellers of marijuana whether sold for recreational or medicinal purposes.
• Multi-level Marketing/Pyramid selling.
• Unregulated charities.
• Political party donations.
• Virtual Currency/Cryptocurrencies e.g, Bitcoin, and payments to cryptocurrency exchanges.
• Gambling–exceptions for accommodation, restaurant bar, or gift shop facilities within a casino complex.
• Prostitution.
  Internet Adult Digital Content–specifically, online digital content sites.
• Pornography of all forms.
• Escort Services and Non-Licensed.
• Massage Parlours.
• Rent.

Not at the moment, but we are working on adding this feature. Until then, they will need to be uploaded one at a time.

No. They need to be uploaded separately and processed one at a time.

No. We need the invoice itself as a PDF.

Each Cloudfloat account has its own dashboard where you can see all your transaction history, and do common tasks, like uploading your invoices for payment.

Yes. You can pay any of your instalments at any time. Please reach out to our team at success@cloudfloat.com.au or call us on 1300 615 718 and have your account details on hand.

To change your payment details please reach out to success@cloudfloat.com.au or call us on 1300 615 718.